Cancellation, Refund, Withdrawal Right and Conditions
CANCELLATION, REFUND, RIGHT OF WITHDRAWAL AND CONDITIONS
1. The Buyer has the right to withdraw from the contract within 14 (fourteen) days from the date the product is delivered to them or to the person/entity at the address they provide, without giving any reason and without paying any penalty. However, to exercise the right of withdrawal, the Buyer must notify the Seller in writing (e-mail) or via the message section provided on the website within 3 (three) days of delivery that they wish to return the product. Otherwise, the return request will not be processed. Following notification, the Buyer must exercise their right of withdrawal and return the product to the cargo within the legal 14-day period. However, the product must not be in the category of Products for which the Right of Withdrawal Cannot Be Used.
2. If the Buyer exercises their right of withdrawal and wishes to return the product, they are responsible for the return shipping costs. The product may be shipped using the shipping company specified by the Seller or any other shipping company preferred by the Buyer. However, if an error occurs during the return process (such as shipping the wrong or defective product), the return shipping costs will be covered by the Seller.
Due to hygiene reasons, products that come into direct contact with the skin, such as earrings, cannot be withdrawn and cannot be returned or exchanged. However, defective or incorrectly shipped earrings can be returned or exchanged.
3. The buyer must submit the product's invoice and return form (if applicable) along with the product. The product to be returned must also be returned complete and undamaged, including its box, packaging, and any standard accessories.
4. After the returned product is returned to the Seller by the Buyer, the Seller will review whether the necessary conditions for the return are met. If the return conditions are met, the Seller will approve the return on the Website and refund the Buyer the price of the Product within 14 (fourteen) days of the product's delivery.
5. If the value of the goods decreases or return becomes impossible due to a fault of the Buyer, the Buyer is obligated to compensate the Seller for losses to the extent of the fault. However, the Buyer is not responsible for any changes or deterioration that occur due to improper use of the product during the right of withdrawal period.
6. If the amount falls below the campaign limit set by the Seller due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.
7. The products for which the Right of Withdrawal cannot be exercised are as follows:
- Contracts for goods or services whose prices vary depending on fluctuations in financial markets and are not under the control of the seller or provider.
- Contracts regarding goods prepared in line with the consumer's wishes or personal needs.
- Contracts for the delivery of goods that are perishable or may expire quickly.
- Contracts regarding the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery and whose return is not suitable for health and hygiene reasons.
- Contracts concerning goods that are mixed with other products after delivery and cannot be separated due to their nature.
- Contracts regarding books, digital content and computer consumables presented in physical form, if protective elements such as packaging, tape, seal, package are opened after the delivery of the goods.
- Contracts for the delivery of periodicals such as newspapers and magazines, other than those provided under the subscription agreement.
- Contracts related to accommodation, goods transportation, car rental, food and beverage supply and the evaluation of free time for entertainment or recreation purposes, which must be made on a specific date or period.
- Contracts for services performed instantly in electronic environment or intangible goods delivered instantly to the consumer.
- Contracts regarding services that begin to be performed with the consumer's approval before the expiration of the right of withdrawal period.
Email address information for notification of withdrawal:
Title: Monadas Bijou (Merve Burma)
E-mail: info@monadasbijou.com
Carrier company for returns:
Shipping: Domestic Shipping
8. The Buyer accepts in advance that he/she has been informed about the right of withdrawal.